Privacy Policy

Effective Date: 9 June 2025
Website: elysium-equestrian.co.uk
Business Name: Elysium Equestrian

1. Introduction

At Elysium Equestrian, we care about your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with us.

By using our site, you agree to the terms outlined here. If you have any questions, please contact us at info@elysium-equestrian.co.uk.

2. What Information We Collect

We may collect and process the following personal information:

  • Contact Information: such as your name, email address, and any details you submit via our “Get in Touch” form.
  • Correspondence Data: information from emails or messages exchanged between you and Elysium Equestrian.
  • Billing and Invoicing Information: if you become a client, we may collect and store information necessary to issue invoices, including your billing address, contact details, and records of payments due or received.
  • Website Usage Information: anonymised data through cookies and analytics tools (e.g., browser type, referring pages, session duration), used solely to improve the site.

3. How We Use Your Information

We use the data we collect for the following purposes:

  • To respond to enquiries submitted via our “Get in Touch” form.
  • To follow up on expressions of interest in our livery services.
  • To manage client relationships, including issuing invoices and handling accounts.
  • To comply with legal and regulatory obligations (e.g., tax and financial reporting).
  • To improve our website and user experience.

4. Legal Basis for Processing

We process your data based on the following lawful bases:

  • Your Consent: when you voluntarily provide details via our website form or email.
  • Contractual Obligation: when processing data is necessary to deliver services to you or issue invoices.
  • Legal Obligation: when we are required to retain records for financial and tax compliance.
  • Legitimate Interests: such as communicating with prospective or existing clients and improving our services.

5. Sharing Your Information

We do not sell your personal data or share it with third parties for marketing.

We may share data with trusted service providers solely for business operations, such as:

  • Xero: for electronic invoicing, accounting, and bookkeeping.
  • Email or web hosting services: to support communication and website operation.

We may also manually issue invoices using standard tools (e.g., PDFs via email). In such cases, your data is securely stored and only accessible to authorized personnel.

All third-party providers are subject to strict confidentiality obligations and data protection standards.

6. Data Retention

We retain your personal data only as long as needed:

  • Enquiry data: up to 12 months unless a longer-term relationship is established.
  • Invoicing and accounting records: retained for a minimum of 6 years in accordance with UK tax law.
  • Website analytics: stored anonymously and used for website performance improvements only.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to or restrict how we use your data.
  • Withdraw consent at any time (e.g., stop receiving emails).
  • File a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us at info@elysium-equestrian.co.uk.

8. Cookies and Analytics

Our website may use cookies for basic functionality and anonymous traffic analysis. You can disable cookies in your browser settings at any time.

9. Future Services

We may introduce a web app in future that allows customers to log in and manage their horse or account details. If this happens, we will update this Privacy Policy to reflect the additional data processing involved.

10. Data Security

We take appropriate technical and organizational steps to protect your personal data from loss, misuse, or unauthorized access. This includes secure storage practices, access controls, and using reputable service providers.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Elysium Equestrian
Email: info@elysium-equestrian.co.uk
Website: https://elysium-equestrian.co.uk